Policies

Privacy:

Your school has provided Back to Books with each student's name, address, phone number and student ID number and may provide periodic updates of this information.  In addition, Back to Books will gather and store the information you provide us though our web site or any other manner.  We will not gather or store any other information from any source about any of our customers.  We use the information we store to respond to your requests, process your purchases and to communicate with you.

Back to Books may report to your school whether you have made a purchase, the items that you purchased as well as the amount that you paid for each item.  We also will provide your information to the appropriate credit card company during order processing and as part of any necessary follow-up.  In addition, we will release account and other personal information when we believe release is appropriate to comply with the law, or protect the rights, property, or safety of Back to Books, users, or others. This includes exchanging information with other companies and organizations for fraud protection and credit risk reduction.  Back to Books will not disclose any other information about you. 

Shipping:

Non-required books (test prep, college guides, dictionaries, Bar Charts) - Free shipping on all orders over $25.
Customer is responsible for additional shipping charges due to incorrect or incomplete addresses (missing apartment #, Suite #, business name, etc.).
Shipping to a location outside of the Unites States will incur additional charges.

Returns:

1.  Certain online and other books in electronic format may not be returnable. 
2.  As to other books:
If you no longer need a book due to a class change, you may return the book for a full refund (less shipping) within the first two weeks of the fall term provided the book is returned in the same condition as purchased from Back to Books.  Other returns made before the start of the fall term may be subject to a 15% restocking fee.  Eligible books may be returned at the buy-back rate thereafter.  Please call before returning books.

Checks and Money Orders:  Orders paid by money order will ship upon receipt of payment. A $30 fee will be charged for any check returned for non-sufficient funds or for any other reason.  Orders placed but not paid for within 10 business days will be deleted to free up books for other purchasers.

ebooks - If you purchase any eBook you are purchases a license to use the e-version until the end of the school year.

Pictures of Books:  Pictures of books accompany most our listings.  Occasionally, some pictures may not match the book that we are listing.  Back to Books is not responsible for any expense incurred as a result of reliance on these pictures.  If you have any questions as to whether a book that you have is the required book, please call and ask.


 
Back to Books, Inc., Contact Us
49 Mountain Road, Ledgewood, NJ 07852
(973) 361-1100
Copyright 2003 Back to Books, Inc.